Current and Recent Projects

PROJECTS

A Representative Selection of Completed Projects

Business Development Services for an International Telecommunications Software Vendor

A technology company, based in the USA, wanted an in-country combination of marketing and technical skills to position its leading-edge software products. The applications, designed to operate in mobile service providers' networks, deliver value-added services based on the location of the mobile customer. Location is a major component of mobile commerce (m-commerce) applications. QYNCOM provided local commercial and technical support while the vendor established its own regional presence. The tasks required liaison between service providers and infrastructure vendors, and assistance in developing application requirements specifications. (Return to top of page)

Market Research for a Major Communications Equipment Vendor

A multinational equipment vendor needed to understand the dynamics of the VoIP, ATM, Frame Relay and Managed Services markets in Australia in order to better position its own products. By understanding how service providers differentiate their services, and the value-for-money sought by end-users, the company can now take an active co-marketing role in both domestic and international markets. (Return to top of page)

A Bid to Develop a Customer Relationship Management Call Centre for a Start-up Telecommunications Carrier

This project required the formation of a small team to assemble the components of a bid to build both a customer care call centre and a network management system for the fixed and mobile networks of the second carrier in Singapore. Acting for a computer systems vendor, QYNCOM took the role of system architect to identify a small number of hardware and software vendor partners to satisfy the requirements of the Invitation To Tender (ITT). (Return to top of page)

Intelligent Networking in a Fixed Network

This project required a co-operative effort with Telstra and a computer systems vendor to design a robust platform to host their "Priority One3" calling line dependent routing ("Pizza Hut") intelligent network product. Deliverables included the design and construction of racking for CCS7 network interfaces as well as the design and integration of fault-tolerant UNIX computers. (Return to top of page)

Evaluation of the Commercial Viability of a Novel Electronic Component

Investors considering the commercialisation of a novel RF circuit element wanted an estimate of the range of potential applications for the device. Research revealed a number of emerging markets in which this technology could be applied. However, investors were advised that the component's value could only be fully realised by incorporation in systems at time of manufacture. (Return to top of page)

Building a Multi-Vendor Consortium for a Government Tender

A major international telecommunications equipment vendor wanted to respond to a Victorian Government initiative which would use state-of-the-art technology to deliver services to the public via telephone, information kiosks, Web browsers and on-line systems. (Return to top of page)

Promotion of a Massively Parallel Processor Data Warehouse System

Telstra wanted to re-host its massive corporate marketing database and to be able to run multiple queries against the data to better understand customer behaviour. Dr Wynn attended a data warehousing and decision support training course in Hoofddorp, The Netherlands, and then assisted Tandem Computers to sell a 20-CPU computer capable of supporting more than 4TB of disk capacity. The machine was benchmarked against an AT&T Teradata system. (Return to top of page)

 

 

Delivery of UNIX-based SCP for China using the CH7 Protocol Stack

This project required the bridging of cultural, language and technical differences between technical operatives in China and technical engineers in the USA to homologate UNIX machines with native Chinese telecommunications switches linked by the Chinese version of SS7. (Return to top of page)

Promotion of Pre-billing and Rating System to Telstra

Telstra compared the Universal Measured Service (UMS) product of GTE Data Services and the CBSS billing system to measure the effectiveness of their internal UPS and FlexCAB developments. (Return to top of page)

Providing Expert Industry Advice to an Australian Senate Working Party

The Commonwealth Ombudsman asked Dr Wynn to act as an independent technical adviser in a major class action between a carrier and a group of aggrieved customers who claimed consequential losses arising from interruptions to their business telephone services. (Return to top of page)

Review of Local Telecommunications Options for a Multi-National Engineering Company

A multi-national engineering company wanted to assess a number of offers it had received from new telecommunications service providers. It sought to integrate all services and to secure a single source of supply. Regional hubbing in Australia seemed to be a sensible option. A major requirement was the electronic transfer of graphical data between the Philippines and Australia. (Return to top of page)

Positioning Prepaid Billing Systems Products for Export Markets

An Australian company which develops system solutions for the prepayment of services in telecommunications carrier networks wanted to reposition itself by means of a new corporate livery, new web presence, new marketing collateral, and updated website content including white papers. QYNCOM worked as a part of a team, delivering content as described above. (Return to top of page)

Audit of the Integrated Public Number Database (IPND)

The IPND is a repository of all public telephone numbers in Australia. All Carriage Service Providers are required to upload all customer name and address data for the use of emergency service organisations, law enforcement agencies and public directory publishers for approved purposes. QYNCOM worked with Callpoint and Telco One to audit the accuracy of the IPND on behalf of the Australian Communications Authority. (Return to top of page)

Development of a Data Entry Guide for the Use of Carriage Service Providers

To assist CSPs in identifying potential sources of error in customer data for the IPND, QYNCOM worked with Callpoint and Telco One to develop an IPND Data Entry Guide on behalf of the Australian Communications Authority (ACA). (Return to top of page)

Advice on the feasibility of entry into the international software product market

A small company developing a software product for its local market sought advice on the feasibility of competiting on the open international market against several well entrenched incumbents. The advice included suggested financial outlays on R&D, sales and marketing, and staff levels as a percentage of targeted turnover. (Return to top of page)

Remote monitoring of hazardous environments using video over IP and wireless

An electricity transmission company wanted to remotely monitor its high voltage switching yards, as a personnel safety measure and to visually confirm SCADA monitoring of operations. QYNCOM helped to design low cost, remotely controlled PTZ video surveillance equipment for installation in hazardous locations. A remote camera was housed in a weather-proof enclosure with an elevated view of a switching yard, along with an IEEE802.11b WiFi unit. A WiFi Access Point was connected to the terminal station's high speed LAN, allowing operators in the control room to view all aspects of the switchyard and beyond. (Return to top of page)

Market assessment for a potential overseas-based reseller of voice telecoms services

QYNCOM worked with Hitech Marketing Services to define all aspects of the Australian telecoms market for the switchless resale of voice traffic. This enabled the overseas client to make an initial feasibility assessment at very low cost and wthout wasted travel time. The report covered aspects of relevant regulations as well as detailed wholesale pricing and its applicability, from a number of carriers. (Return to top of page)

A Consumer Measure of the Quality of Internet Access during 2004-05 in Australia for the ACA

QYNCOM worked with Telco One and Sigma Solutions to use data from the Line Speed Meter (www.tcpiq.com) to measure the performance of various Internet access technologies across Australia during 2003-04 and 2004-05. (Return to top of page)

A new IP-enabled custmer contact centre for the City of Boroondara in Melbourne, Victoria

QYNCOM worked with DICTA and the City of Boroondara Customer Service department to specify the requirements for a new IP-enabled contact centre, to select a preferred vendor, to negotiate pricing and functionality, and to project manage the installation and commissioning within a tight budget and timeframe.(Return to top of page)

Home | About Us | Services | Clients | Projects | Contact Us | Useful Links | Email
© 2008 QYNCOM Corp